Booking
Like many other therapy centres, we have been plagued with broken appointments and last-minute cancellations. Therefore, with great regret we have been compelled to institute the following policy which will apply to all clients - old and new:

Please kindly note, therefore, that at the time of booking an appointment, a debit card number is required to secure your booking. We do not take anything from your card at this stage. Treatment fees are payable either in person - in cash,by debit card, by cheque with a guarantee card - or over the telephone by debit card. We take Visa Debit, Connect, Maestro, Electron and Solo. However, if you do not have any cards, a non-refundable cash payment is required, at least two days prior to your appointment.

Cancellation
At least 24 hours' notice is required. For cancellations the same day, or failure to attend without any prior notification, the full cost of the booked treatment will be charged.

We will, of course, make every attempt to book someone else for the time allocated to your appointment. However, you will appreciate that with little or no advance notice this is usually impossible as we have turned other people away. As we always try to book you in for the day and time which you especially request, we ask you to exercise your best judgment before cancelling.

Gift Vouchers
These may be used in part-payment and 'topped up' or as full payment for a single treatment or a combination of different treatments and must be produced at the time of booking your appointment. If your Gift Voucher value is greater than the cost of your treatment, you may carry the remainder forward to another time. No change can be given.

Receipts
Our own printed receipts will be given for every treatment fee paid by whatever method. In addition, a receipt is produced by the electronic terminal for all debit card payments, whether made in person or by telephone, and the customer copy of this is given to you.

Valuables
We recommend that you leave your jewellery at home as we cannot accept any responsibility for your property.

Gift Vouchers
We sell gift vouchers from only £10. Why not surprise and delight someone you love with the novel and very personal gift towards a treatment of their choice. Ideal for Christmas, New Year, exam success, a special birthday or anniversary - or any time at all - simply to show that you care!